Best practices for contacting WebCami

October 17, 2020 / Cami MacNamara

I’m often asked by clients what the best way is to reach me. My answer is always, “It depends on what you need”. Here are the best practices for reaching me with your requests:

Email

Email is always the top option to get in touch with me. Especially if you need regular maintenance done to your website. I run a task manager through my email program and your incoming request becomes a task. I also can insert that task on my calendar at a specific time to complete. It helps me keep track of requests and make sure things don’t get lost.

Text

If your website is down for any reason at all, texting me is the best method. Keep in mind that I’m not available 24/7, but I will respond as quickly as I can. As I mention above, I use email to track my tasks and texts don’t end up in that system, so this isn’t the best way to send me something that is regular maintenance or not an emergency. The rule of thumb is that if your site is down, please text!

Call

I love having conversations with my clients. However, I do have a calendar to schedule phone calls because I have time built into my calendar exclusively for calls and Zoom meetings. In addition, spam calls are so frequent that I rarely can answer a call from an unknown number. I don’t share my booking calendar online but will send you a link if you’d like one. And know you can call if your website is down. I will return your call as soon as I can (within reason…I won’t be calling you back at 3am).

Another good time to call and leave me a voice mail is if you’ve submitted a form from my website and never heard back from me. It’s possible that my form went to spam and never made my inbox. I want to know if you didn’t hear back from me!