Frequently Asked Questions
You have questions
And I'm happy to answer them!
General FAQs
Since custom web design is unique to each project, custom estimates are required. Comparing it to a house, asking 'how much does a house cost?' depends on factors such as location, square footage, and construction.
Most websites I build are in the $3500-$6500 range, but each project is different. In the proposal process, we'll discuss the number of pages and features you require to create a customized estimate.
All estimated completion times are approximate and based on the size and scope of the website design. Most projects take 90 days to launch. It is a good rule of thumb to expect the completion of a site to take anywhere from 8-20 weeks after all the content has been provided by you or others you have hired. I will send you updates periodically as we work.
Timeline example: You provide all your content on May 1st and I’ve estimated 8 weeks to completion, that means your website will be published on or near July 1st. If you have a delay in getting me all your content, that time frame is pushed out accordingly. If I receive your content on June 1st, your estimated completion is now August 1st.
Yes. I have a web design contract that must be signed before any project begins. I do not make any changes/edits to my contract for any reason.
All new projects are paid with monthly installments using PayPal or Stripe. The first payment is always a non-refundable deposit.
Care plans can be paid with PayPal or Stripe monthly and canceled at any time. Annual payments are accepted via PayPal or by check. No refunds are given for annual payments.
Regular design maintenance is billed at my hourly rate of $125 an hour.
Invoices are Net 20.
It very important that your domain and hosting are in your name for many reasons. I recommend GoDaddy or Namecheap for domain registration and will assist you in setting up an account in your name at GoDaddy or a provider of your choice.
There are many options for hosting and we can discuss after you share your specific needs with me.
I don't provide email set up or IT services.
I will link your email to your website and configure your forms to your email account. You will need an IT professional to assist you with the setup of your email accounts on your computers and phones.
I have a trusted referral partner I can put you in contact with if you need help!
WebCami Site Design does WordPress website design only. If you need a graphic designer or help with your branding, I have a wonderful professional to introduce you to!
Search engine optimization (SEO) is the process of affecting the visibility of a website or a web page in a web search engine's unpaid results—often referred to as "natural", "organic", or "earned" results.
Bottom line, it's showing up on Google search.
WebCami Site Design focuses on WordPress web design. If you are interested in converting your current website to WordPress, I'd love to chat with you about the advantages of WordPress over other platforms.
I do offer a one-page website design package that is not WordPress at a budget price. However, this does not include a CMS (content management system) and is non-transferable.
If you want to convert your site to a self-hosted WordPress site, the answer is YES!
I do not provide services for WordPress.com websites. WordPress has two different delivery methods. WordPress.com is the retail side of WordPress and a place you can set up and host a website for free. It's for the do-it- yourself crowd and a great way to get a website up without a big investment.
WordPress.org is where you can download your own version of WordPress on your own hosting (self-hosted) and customized beyond what WordPress.com has to offer. Think of .org as the wholesale version.
All websites designed by WebCami are self-hosted WordPress websites.
WebCami Site Design works exclusively with Beaver Builder for all new projects.
If you are looking for care plan services for a site built on another page builder, I can assess if I can provide those services after a review of your website.
Care Plan FAQs
Just like any software that you have on your computer or phone, WordPress needs to be updated on a regular basis. Updated versions are released frequently. Updating your WordPress site may seem cumbersome, but it’s very important.
Anywhere from 2 hours to 2 weeks, depending on the site size, if you have backups, etc. My hourly rate applies. Worst case, your website might need to be rebuilt from scratch, and that can cost you as much as you paid for it or more.
If you are enrolled in my care plan, rolling your site back to an earlier time is free of charge. If the hacking is exceptionally bad, I might recommend signing up for a clean-up service from Sucuri.net to make sure the malware is completely removed.
No. Having a website that is updated and backed up can lessen the odds of a hack, but nothing is foolproof when it comes to hacking these days. I can only offer you services that can keep your site updated and backed up. Hosting can go down for many reasons and no hosting company will guarantee 100% uptime.
Please do keep in mind that I’m not a 24/7 operation with a team of designers. It’s just me. I will respond as quickly as I can but this doesn’t mean instantly.
First, we roll your website back to an earlier time. In some cases, a maintenance message will be placed on your site while or until I can restore your files. Every case is different and not all fixes are quick. One good note is, I will restore it so you don’t have to! And the restoration of files is included in your WordPress Care Plan.
In some instances, I may ask you to change your hosting company. This can be helpful because many times, the hackers come back and your hosting company might be part of the problem.
If you can wait for me to work you into my schedule, I'd be happy to help at our contracted hourly rate. However, my schedule will no longer allow immediate help for clients who maintain websites independently.
If you are looking for immediate help for your hacked website and are currently not enrolled in my care plan services, I recommend signing up for a basic cleanup plan at Sucuri.net. See pricing here.
Month-to-month care plans can be paid with PayPal or Stripe monthly and canceled at any time. No refunds are given for unused monthly time.
Annual payments are accepted via PayPal, Stripe, or by check. No refunds are given for annual payments.
Add-on services have the same general rules.
Invoices are Net 20.
I am making an investment in a product for designers that will allow me to keep an eye on client websites with more control than I’ve ever had before.
I will install the WebCami Care Plan plugin on your dashboard which will allow me to see your site in a management tool that alerts me when you need updates, set and monitor backups, restore your site to an earlier date and run malware scans.
Priority support time used to do small content and design updates, WordPress training session or strategy sessions. Examples include a blog post shared on social media, additional social media links added to your site, new employee additions, training for a new office worker or a meeting to pick my brain about a new idea you have for your website.
However, please be aware that requests for new features to your website, redesigns, or large content updates will likely result in a formal quote as those commonly go over the monthly dedicated time.
There are no rollovers of time at the end of each month.
1/2 hour and 1-hour blocks are available, however, I limit the number of sign-ups for this feature.
Are you all about "Do-it-yourself"? Here's a blog post that will walk you through the steps you need to take.
I would encourage you to think of this as an investment that could save you in the long run. If you are not working on these mundane backups, scans, and updates, you will have more time to work on your own business.
If you are a new client I do require you to sign my general contract.
If you are an existing client, you do not need to sign an additional contract.
I would have to review your website to give you a definitive answer, but often the answer is YES! Depending on your website size, this will take 1/2 - 3 hours and is billable at $125 an hour.