I launched my WordPress Care Plan service in September of 2015 to help my clients be proactive in this new world of hacking upon us. I accompanied my new service with a blog post to do-it-yourself that still stands true today, only with more frequency needed.
Dozens of my clients are leaving the pesky details to me. Below are some of the questions I get the most.
No. I can only offer you services that can keep your site updated and backed up. Hosting can go down for many reasons and no hosting company will guarantee 100% uptime.
I will fix it. Please do keep in mind that I’m not a 24/7 operation with a team of designers. It’s just me. I will respond as quickly as I can but this doesn’t mean instantly. In some cases, a maintenance message will be placed on your site while or until I can restore your files. Every case is different and not all fixes are quick. One good note is, I will restore it so you don’t have to! And the restoration of files is included in your WordPress Care Plan.
I will do whatever I can to help you get your site back up! My hourly rate will apply. Best case is you have good back ups to revert to. Worst case, we need to rebuild you entire site.
You can select month to month if you don't want commit to a full year. Payment is via Paypal and it will automatically deduct from your account. Cancel anytime through PayPal. There will be a link you can use to cancel on your own. Checks are not accepted for monthly accounts.
To save 10%, you can pay annually. I still prefer PayPal for a payment, but I will accept a check and I will send you a reoccurring annual bill due prior to your renewal date. Annual plans are non-refundable. If paying with PayPal, you can cancel your subscription to make sure you don’t renew the following year. Refunds are not given for unused time.
Basic Package: No. This only applies to WordPress core, plug in and theme updates. Along with virus scanning and scheduled back ups. Content updates are covered by our contract and my hourly rate applies.
Essential Package: You do receive 30 minutes of priority support time for small content updates. This time does not roll over to the next month.
Ultimate Package: You do receive 60 minutes of priority support time for small content updates. This time does not roll over to the next month.
Priority support time used to do small content and design updates, WordPress training session or strategy sessions. Examples include a blog post shared on social media, additional social media links added to your site, new employee additions, a training for a new office worker or a meeting to pick my brain about a new idea you have for your website.
However, please be aware that requests for new features to your website, redesigns, or large content updates will likely result in a formal quote as those commonly go over the monthly dedicated time.
Are you interested in signing up for a care plan?
Cami has been a delight to work with! Any small business owner is lucky to have Cami work on their website. She set me up with a WordPress site. I change the content as needed and leave the big stuff for her. Her Care Plan is terrific! Just last week, I realized my site had gone down and messaged her. She was in a meeting, but stopped the meeting to get my site back up and running immediately. That kind of peace of mind is priceless!